“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.”
– Betsy Sanders, Business Consultant and Author of Fabled Service
We at Blacklidge entered this year with one key goal: to give our clients the best experience possible. I’m thrilled to report that 2016 has been a transformational year thanks to this approach.
Our company – first and foremost – is a service-based business. Our customers have enormously stressful jobs; many are working under dangerous conditions, during atypical hours, under both time and budget pressures. We understand the nature of their jobs, and we want to be there for them.
As part of our commitment to service, it’s critical that we deliver the best products. This year has been about reinforcing our brand promise: performance and reliability. We introduced HiMod™ Technology to communicate the science behind our high-performing products. They are some of the most durable, functional and environmentally-conscious options on the market.
And when I talk about performance and reliability, I mean that not just in the case of our products, but our sales team, as well. The team is knowledgeable and available, ready to answer the phone 24/7. We want to make sure applications are successful and all questions are answered. When we make mistakes, we own them, and move forward to make them right.
In short, 2016 has been one of the best years Blacklidge has seen as a company yet. Serving others helps us build a better team, which in turn, results in safer and better roads – for everyone. Thank you for being a part of this special year with us!
2 Replies to “2016: A Year of Service—Part I”
All the best for a repeat in 2017
Thanks so much Brian! Wishing you a great 2017 as well.